Refund policy
Returns & Refund Policy
At TC Ranch Raised Beef, due to the perishable nature of our products and our commitment to food safety, all purchases are final sale as we are unable to accept returns or exchanges.
Please ensure that you have reviewed your order carefully before submitting it.
If you are unhappy with the quality of your purchase, please let us know and we will replace it for you. Just do not let us know on your last packages of beef!
Deposits
A non-refundable deposit is required to secure your order. This deposit confirms your commitment and helps us plan inventory, processing, and delivery logistics.
The remaining balance is due before or on your scheduled drop-off date. Failure to pay the balance may result in cancellation of your order without refund of the deposit.
Order Cancellations
Orders may be cancelled up to 5 days before your scheduled drop-off date. Cancellations made before this time will not be charged the remaining balance, but the deposit will not be refunded.
Cancellations requested after the 5-day cutoff are not accepted, and the full amount will be due.
Damages or Issues
We take great care in preparing and delivering your order. If your order arrives damaged, incorrect, or missing items, please contact us within 24 hours at chad@tcranchraisedbeef.com with photos and a description of the issue. We’ll do our best to make it right.
Important Notes
- We do not accept returns of perishable goods.
- We do not offer refunds or exchanges for change of mind or ordering errors.
- All orders are non-refundable once delivered to a designated drop-off location.
- Deposits are non-refundable in all cases.
For questions or concerns, please contact us at chad@tcranchraisedbeef.com.